Automating 85% of Guest Inquiries via WhatsApp
Implementing a multi-lingual WhatsApp Business AI to handle bookings, room service, and local recommendations automatically.
The Challenge
A premium boutique hotel group in Thamel was struggling to manage inquiries across Facebook, WhatsApp, and email, leading to lost bookings during peak tourist season.
The SUNEB Solution
We implemented our WhatsApp Business AI pack, powered by n8n and Agent PRACHAR. The agent was trained on the hotel's specific pricing, availability (synced via API), and local Thamel recommendations.
The Result
85% of all level-1 inquiries (availability, pricing, location) are now handled instantly by the AI, freeing up the front desk to focus on high-value guest experiences.